At Noor Abayas, we aim to ensure that our customers are satisfied with their purchases. If you need to return an item or request a refund, please review our policy below:

Eligibility:

  • A video should be recorded while unboxing the product.
  • Items can be returned within 04 days from the date of delivery.
  • Items must be in their original condition, unused, and with all original packaging and tags intact.

Return Process:

  • Initiate a Return: Contact our customer service team at +97 1561654887 or contact@ae.noorabayas.com to initiate a return. Provide your order number and reason for the return.
  • Return Authorization: You will receive return instructions and a return authorization. Follow these instructions to return the item.
  • Shipping the Return: Ship the item back to us. We are responsible for the shipping charges.

Exchange:

  • A video should be recorded while unboxing the product for fulfilling the eligibility criteria.
  • The Exchange query should be raised within 07 days from the date of delivery.
  • We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
  1. Refund Processing:
    • Refunds will be issued to the original payment method within 10 days after the returned item is received and inspected.
    • Shipping is free and and Refund process is hassle free.
  2. Refund Exceptions:
    • Damaged or Faulty Items: If the item is damaged or faulty, please contact us immediately. We will provide instructions for returning the item and cover the return shipping costs. A full refund, including delivery charges, will be processed in such cases.
  3. Refund Notification: You will receive a notification once your refund has been processed. It may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

Need Assistance?

For any questions or assistance regarding returns or refunds, please contact our customer service team at +97 1561654887 or contact@ae.noorabayas.com. We are here to help.