Shopping information
Yes, you can place your order over the phone! Simply call our customer service team at [insert phone number] during our business hours, which are [insert business hours]. One of our representatives will be happy to assist you with your order, answer any questions you may have, and ensure you have a smooth ordering experience. Please have your product details and payment information ready to expedite the process.
We’re sorry to hear you’re having trouble placing your order. Here are a few steps you can try to resolve the issue:
Check Your Internet Connection: Ensure you have a stable internet connection.
Browser Compatibility: Make sure you are using an updated web browser. Our website works best with the latest versions of Chrome, Firefox, Safari, and Edge.
Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve issues.
Disable Pop-up Blockers: Pop-up blockers can interfere with the ordering process. Try disabling them temporarily.
Try a Different Device: If the issue persists, try placing your order using a different device (computer, tablet, or smartphone).
If you’re still experiencing difficulties, please contact our customer service team at Contact us +97 1561654887 or contact@noorabayas.com. Our representatives are available during our business hours, which are [insert business hours], to assist you with your order.
At Noor Abays, we offer several payment options to make your shopping experience as convenient as possible. We accept the following payment methods:
UPI: Secure payments using your UPI ID.
Debit/Credit Cards: Visa, MasterCard, American Express, Discover.
Cash on Delivery (COD): Pay in cash upon delivery of your order.
If you have any questions about payment methods or encounter any issues during checkout, please contact our customer service team at +97 1561654887 or contact@noorabayas.com. We’re here to help!
Yes, you can amend your order after it has been placed, but it depends on the order status. Please contact our customer service team as soon as possible at +97 1561654887 or contact@noorabayas.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
Please note the following:
Order Processing: Once an order enters the processing stage, changes may be limited.
Shipped Orders: If your order has already been shipped, we cannot make any changes. However, you may be able to return the item once you receive it, in accordance with our return policy.
Custom Orders: Changes to custom or personalized orders may not be possible after placement.
For the quickest service, please have your order number and the details of the changes you wish to make ready when you contact us.
Order Confirmation Email: After completing your purchase, you will receive an order confirmation email at the email address provided during checkout. This email will contain your order number, order details, and payment confirmation.
Order Status: You can check the status of your order by logging into your account on our website and navigating to the "My Orders" section. Here, you can view the details and current status of all your orders.
Whatsapp Messages: If you provided a mobile number during checkout, you might also receive an SMS confirmation with your order details and tracking information once your order is shipped.
If you do not receive an order confirmation email or SMS within a few minutes of placing your order, please check your spam/junk folder. If you still cannot find the confirmation, or if you have any concerns, please contact our customer service team at +97 1561654887 or contact@noorabayas.com for assistance.
We apologize if there was an error with your order. If you receive an incorrect item or there are discrepancies with your order, please follow these steps:
Contact Customer Service: Reach out to our customer service team as soon as possible at +97 1561654887 or contact@noorabayas.com. Please provide your order number and details of the issue.
Provide Evidence: To expedite the process, take clear photos of the incorrect item(s) and include them in your communication with our customer service team.
Resolution Options: Our team will work with you to resolve the issue promptly. Depending on the situation, we may offer:
A replacement for the incorrect item.
Instructions on how to return the incorrect item.
A refund or store credit for the incorrect item.
We strive to ensure all orders are accurate and appreciate your understanding and patience as we resolve any issues
Payment information
Yes, you can return your order to Noor Abayas if you are not completely satisfied. Please follow our return policy outlined below:
Return Period: You can return items within 10 days from the date of delivery.
Return Conditions: Items must be in their original condition, unused, and with all original packaging and tags intact. Certain items, such as personalized or custom products, may not be eligible for return.
Return Process:
Contact Customer Service: Initiate your return by contacting our customer service team at +97 1561654887 or contact@noorabayas.com. Please provide your order number and reason for the return.
Return Authorization: Our team will provide you with a return authorization and instructions on how to proceed with the return.
Shipping the Return: You may be responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
Refund Process: Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method within [insert number of days] business days.
Exchanges: If you wish to exchange an item, please contact customer service to discuss available options.
For any further questions or assistance, please contact our customer service team.
We apologize if you received a damaged or faulty item. At Noor Abayas, we strive to ensure that all products meet the highest quality standards. If you encounter any issues, please follow these steps:
Contact Customer Service: Reach out to our customer service team as soon as possible at [insert phone number] or [insert email address]. Please provide your order number and a detailed description of the issue.
Provide Evidence: To help us resolve the issue quickly, please take clear photos or videos of the damaged or faulty item and include them in your communication with our customer service team.
Resolution Options: Our team will work with you to resolve the issue promptly. Depending on the situation, we may offer:
A replacement for the damaged or faulty item.
Instructions on how to return the item.
A refund or store credit for the damaged or faulty item.
Return Shipping: If a return is necessary, we will provide instructions and may cover the return shipping costs for damaged or faulty items.
We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve the issue.
At Noor Abayas, we strive to process returns as quickly as possible. Here’s what you can expect:
Return Initiation: Once you contact our customer service team to initiate a return, you will receive return instructions and a return authorization within [insert number of days] business days.
Shipping the Return: After shipping the return, please allow [insert number of days] business days for the package to reach our warehouse.
Return Inspection: Upon receiving your returned item(s), our team will inspect them to ensure they meet our return conditions. This process typically takes [insert number of days] business days.
Refund Processing: Once the inspection is complete and the return is approved, we will process your refund. The refund will be issued to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
In summary, the entire return process, from initiation to refund, may take approximately 12 business days.
If you have any questions or need further assistance, please contact our customer service team at +97 1561654887 or contact@noorabayas.com
At Noor Abayas, the refund amount typically excludes delivery charges for the following reasons:
Shipping Costs: Delivery charges are non-refundable as they cover the cost of shipping the item to you. These costs are incurred by our company at the time of shipment and are not recoverable once the order is dispatched.
Return Policy: Our return policy includes terms that specify that only the cost of the returned item is refundable. The initial shipping fee, as well as any return shipping costs (if applicable), are not included in the refund amount.
Exceptions: If the return is due to an error on our part (e.g., incorrect or defective items), we may cover the return shipping costs and refund the delivery charges. Please contact our customer service team for assistance in such cases.
We understand this may be inconvenient and appreciate your understanding of our policy. If you have any questions or concerns about your refund or our return policy, please contact our customer service team at +97 1561654887 or contact@noorabayas.com
If you need further assistance or have any questions that are not addressed in our FAQs, we're here to help! Here’s how you can reach us:
Customer Service: Contact our customer service team at +97 1561654887 or contact@noorabayas.com. Our representatives are available during our business hours.
We’re dedicated to providing excellent customer service and look forward to assisting you!